FAQs & Troubleshooting
![]() |
Popular |
181 Results
- 1The printer status is Offline or Paused.
- 2Printer Jam or Paper Jam
- 3Error and Maintenance LED Indications
- 4Paper is Jammed Inside the Machine
- 5Wireless setup is requesting a WPS PIN to complete the setup
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7My Brother machine could not be found over the network when I installed drivers on my computer.
- 8I cannot scan a document using Brother iPrint&Scan (Windows/macOS)
- 9Other Problems
- 10Check the Print Quality
- 11(Video) Load A4/Letter papers
- 12Check the ink level and then press [Stop]
- 13I cannot print on a wireless (Wi-Fi) network (Windows)
- 14I cannot print on a wireless (Wi-Fi) network (Mac)
- 15Install the Brother iPrint&Scan application (for mobile device)
- 16(Video) The Wi-Fi LED light does not flash when I press and hold the Wi-Fi button.
- 17Print the Network Configuration Report
- 18Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 19How to identify your Operating System (OS).
- 20Load Paper in the Manual Feed Slot
- 21Set up your Brother machine on a wireless network (Windows/macOS)
- 22(Video) Set up your Brother machine
- 23Reset Your Machine
- 24(Video) How to Email Print
- 25Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 26Refill Ink
- 27I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 28Set the Machine to Power Off Automatically
- 29Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 30Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 31(Video) Fill the ink tanks
- 32Print Unable XX
- 33Clean the Print Head from Your Brother Machine
- 34No Paper / No Paper Fed
- 35Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 36I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 37Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
- 38Paper Size Mismatch / Wrong paper size
- 39Brother iPrint&Scan cannot find my Brother machine (macOS)
- 40Access Web Based Management
- 41(Video) Load Envelopes
- 42Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 43Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 44Improve poor print quality.
- 45What is the recommended paper?
- 46Print on Both Sides of the Paper Manually (Manual 2-sided Printing) (Windows)
- 47Check the remaining ink or toner level (Linux)
- 48I cannot save a file downloaded from the Brother support website (For Windows)
- 49Change the printer driver settings (Windows)
- 50What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?