FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 4Can third party ink be used to refill the ink cartridges?
- 5When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 6How to identify your Operating System (OS).
- 7The printer status is Offline or Paused.
- 8Where is the USB port on the machine?
- 9I'm using Macintosh. What is the PreScan option used for?
- 10I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 11I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 12When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 13What is Brother iPrint&Scan?
- 14Ink Absorber Full
- 15The edge of glossy paper is smudged.
- 16Ink Low
- 17Scan multiple pages into one file instead of each scan being saved as a separate file.
- 18When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 19When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 20Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing).
- 21Load paper in the paper tray
- 22I am unable to print from a client PC to a printer on a print server. (Linux)
- 23A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 24Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 25Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 26Open the "Scanners and Cameras" and Properties.
- 27How do I know which side up my photo paper should be in the tray?
- 28How do I clear the message "Cannot Detect" from the display?
- 29Paper Jam
- 30What is the "Station ID" and how do I set it?
- 31Load envelopes into my machine
- 32I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 33Scan using XSane or GIMP (Linux)
- 34Uninstall printer drivers (Linux)
- 35Firewall port requirements of the Scan Key Tool (Linux)
- 36Install FaceFilter Studio onto Windows 10.
- 37Scan from the Brother iPrint&Scan application using Windows Phone.
- 38Delete print jobs from the print queue.
- 39Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 40The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 41The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 42The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 43Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 44I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 45The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 46Print a web page from iPrint&Scan when using an Android™ mobile device.
- 47Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 48I still receive the error message "Paper Jam" after I removed the jammed paper.
- 49I cannot make borderless prints.
- 50Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.