FAQs & Troubleshooting
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259 Results
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2I cannot install Brother drivers on Debian 10 or later (Linux)
- 3When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 4The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 5What is Brother iPrint&Scan?
- 6Cannot print after a Windows 10 update (June 2020)
- 7Delete print jobs from the print queue.
- 8What driver package format is supported by my Linux distribution?
- 9When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 10Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 11I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 12When using the Microsoft® Word application with Borderless printing, the images are printing too small for the paper. (For Windows)
- 13Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 14Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 15How to identify your Operating System (OS).
- 16The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 17Scan multiple pages into one file instead of each scan being saved as a separate file.
- 18When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 19Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 20I'm using Macintosh. What is the PreScan option used for?
- 21My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 22Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 23I cannot find some option in the Printing preferences. (For Windows)
- 24The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 25Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 26Ink Absorber Full
- 27Where can I find the ink cartridges for my new Brother machine?
- 28Ink Low
- 29One or more of my colors are not printing (blank).
- 30Replace Ink
- 31The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 32I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 33When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 34Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 35How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 36I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 37I cannot save a file downloaded from the Brother support website (For Windows)
- 38Open the Status Monitor
- 39Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 40The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 41Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 42Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 43Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 44Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 45Unable to Scan AX
- 46Unable to Print 7X
- 47Low Temperature
- 48High Temperature
- 49Can I print from or scan to Android™ Smartphone?
- 50Scan and save a document in PDF format for Windows (Scan to File)