FAQs & Troubleshooting
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183 Results
- 1Paper Jam
- 2I still receive the error message "Paper Jam" after I removed the jammed paper.
- 3Cover is Open
- 4Load paper in the paper tray
- 5How to identify your Operating System (OS).
- 6Can I print from or scan to Android™ Smartphone?
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 9Replace Ink
- 10Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 11The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 12How do I know which side up my photo paper should be in the tray?
- 13Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 14Cannot Detect Ink Volume
- 15Wrong Ink Color
- 16I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 17Cannot Detect
- 18Print using only the black ink cartridge when the Color cartridges have run out.
- 19My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 20Delete print jobs from the print queue.
- 21The printer status is Offline or Paused.
- 22One or more of my colors are not printing (blank).
- 23I cannot install Brother drivers on Debian 10 or later (Linux)
- 24When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 25Install Starter Ink
- 26I cannot find some option in the Printing preferences. (For Windows)
- 27Unable to Print XX
- 28Ink Low
- 29Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 30Can third party ink be used to refill the ink cartridges?
- 31Where is the USB port on the machine?
- 32Improve poor print quality.
- 33Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 34Where can I find my Brother machine's serial number?
- 35Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 36I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 37I cannot save a file downloaded from the Brother support website (For Windows)
- 38The scanner cover support has come off. (With Video Instructions)
- 39Unable to Scan AX
- 40Ink Absorber Full
- 41Low Temperature
- 42Locate files scanned with ControlCenter2 (For Macintosh)
- 43Change the printer driver settings (Windows/macOS)
- 44No Ink Cartridge
- 45Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 46When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 47When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 48Glossy Paper does not feed correctly.
- 49Out of Memory
- 50Load envelopes