FAQs & Troubleshooting
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183 Results
- 1Cannot Detect
- 2The scanner cover support has come off. (With Video Instructions)
- 3Cannot Detect Ink Volume
- 4Paper Jam
- 5I still receive the error message "Paper Jam" after I removed the jammed paper.
- 6Can I print from or scan to Android™ Smartphone?
- 7Print using only the black ink cartridge when the Color cartridges have run out.
- 8How to identify your Operating System (OS).
- 9I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 12Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 13Change the printer driver settings (Windows/macOS)
- 14Cover is Open
- 15Load envelopes
- 16The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 17I cannot save a file downloaded from the Brother support website (For Windows)
- 18Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 19After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 20Delete print jobs from the print queue.
- 21I cannot find some option in the Printing preferences. (For Windows)
- 22Ink Absorber Full
- 23The printer status is Offline or Paused.
- 24Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 25Is my Brother machine compatible with Windows Vista?
- 26When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 27Glossy Paper does not feed correctly.
- 28Where can I find my Brother machine's serial number?
- 29Uninstall the Brother Software and Drivers (Windows)
- 30Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 31Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 32Load paper in the paper tray
- 33Scan a document and save the scanned image to a folder on a local or network hard disk (For Windows)
- 34Can I print from and scan to iPhone, iPod touch and iPad?
- 35When I make a copy the image or text is cut off.
- 36Replace Ink
- 37I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 38I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 39My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 40Configure the Scan to Email Feature (Linux)
- 41Configure and use the Scan Key Tool (Linux)
- 42Scan using XSane or GIMP (Linux)
- 43Cannot print after a Windows 10 update (June 2020)
- 44When I print images, the quality is not good (Linux)
- 45How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 46I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 47Install BookScan & Whiteboard Suite onto Windows 10.
- 48Printing result in Windows Photo Viewer is light.
- 49A mouse pointer keeps focusing on the Brother Status Monitor appearing on the PC desktop while I'm using or launching other applications.
- 50How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)