FAQs & Troubleshooting
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183 Results
- 1Cannot Detect
- 2Cannot Detect Ink Volume
- 3Unable to Scan AX
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6Improve poor print quality.
- 7I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 8When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 9Install Starter Ink
- 10The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 11Glossy Paper does not feed correctly.
- 12Paper Jam
- 13Unable to Print 5X
- 14When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 15One or more of my colors are not printing (blank).
- 16Where is the USB port on the machine?
- 17After replacement or repair of the Brother machine, uneven color streaks stand out when printing from the computer.
- 18What driver package format is supported by my Linux distribution?
- 19I still receive the error message "Paper Jam" after I removed the jammed paper.
- 20How to identify your Operating System (OS).
- 21Unable to Print 7X
- 22High Temperature
- 23Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 24Print using only the black ink cartridge when the Color cartridges have run out.
- 25Clean the Scanner to improve the copy or fax quality.
- 26Firewall port requirements of the Scan Key Tool (Linux)
- 27When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 28I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 29I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 30"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 31Check the firmware version.
- 32Delete print jobs from the print queue.
- 33Open the Control Panel (For Windows)
- 34I cannot make borderless prints.
- 35Scan a document and save the scanned image to a folder on a local or network hard disk (For Windows)
- 36Low Temperature
- 37The edge of glossy paper is smudged.
- 38No Ink Cartridge
- 39The printer status is Offline or Paused.
- 40Can I print directly onto DVDs or CDs?
- 41Ink Low
- 42Scan multiple pages into one file instead of each scan being saved as a separate file.
- 43When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 44I'm using Windows XP. I cannot scan with the USB cable.
- 45When I print, the pages are smudged with ink.
- 46I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 47Where do I find manuals for my Brother machine?
- 48Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 49I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 50When I print images, the quality is not good (Linux)