FAQs & Troubleshooting
Popular |
266 Results
- 1I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 4Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6Jam Tray
- 7I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 8Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 9Jam Inside
- 10I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 11Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13Carry out calibration to improve the color density
- 14Document Jam
- 15I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 16Printouts are curled or wavy.
- 17Drums End Soon/ Drum End Soon(X)
- 18Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 19Can I print from or scan to Android™ Smartphone?
- 20The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 21The toner does not fix to paper well. (Poor fixing)
- 22Drum Error (Drum!)
- 23My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 24Turn the Toner Save Mode on or off.
- 25What can happen if the wrong paper is used in your machine.
- 26The printer status is Offline or Paused.
- 27Printouts have wrinkles.
- 28I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 29I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 30When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 31Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 32I cannot find some option in the Printing preferences. (For Windows)
- 33Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 34Can I use AirPrint with my Brother machine?
- 35Print the Network Configuration List
- 36I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 37I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 38I cannot install Brother drivers on Debian 10 or later (Linux)
- 39Cannot print after a Windows 10 update (June 2020)
- 40Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 41Protect your Brother machine against unauthorised access over the network
- 42Scan from the Brother iPrint&Scan application using Windows Phone.
- 43The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 44Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 45What is the difference between the toner cartridge and the drum unit?
- 46I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 47Scan and save a document in PDF format (Scan to File)
- 48No Waste Toner
- 49Toner Low
- 50Uninstall the drivers. (Mac OS X 10.6 - macOS 12)