FAQs & Troubleshooting
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175 Results
- 1Scan and save a document in PDF format (Scan to File)
- 2What driver package format is supported by my Linux distribution?
- 3The printer status is Offline or Paused.
- 4The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 5Scan a document from a Windows XP application
- 6The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 10I cannot find some option in the Printing preferences. (For Windows)
- 11Open the Control Panel (For Windows)
- 12Can I use AirPrint with my Brother machine?
- 13The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 14I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 15I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 16I cannot install Brother drivers on Debian 10 or later (Linux)
- 17Large characters are printed incorrectly. (Linux)
- 18Can I print from or scan to Android™ Smartphone?
- 19I cannot print from my computer via USB.
- 20When scanning to OCR from ScanSoft™ PaperPort™ 11SE, the following error message appears: "System error incurred in external Link module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed.
- 21Replace the drum unit.
- 22Configure the Scan to Email Feature (Linux)
- 23Cannot print after a Windows 10 update (June 2020)
- 24I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 25To install the printer driver easily using a tool. (Linux)
- 26Pre-Required Procedures (Linux)
- 27I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 28A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 29Locate files scanned with ControlCenter2 (For Macintosh)
- 30I recently installed the starter or a new toner cartridge and I don't think I got the full yield from the toner.
- 31The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 32Windows 7 Support Information
- 33Is my Brother machine compatible with third party print servers?
- 34I am using Windows. When I print a document, the printed page is blank. What should I do?
- 35Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 36Which E-mail packages are compatible with ControlCenter3?
- 37Scan an image and insert it in a Windows XP application
- 38Scan a document from a Windows Vista application
- 39Uninstall the drivers. (Mac OS X 10.5)
- 40How do I clean the scanner to improve the copy quality?
- 41Can I use non-Brother or third party supplies with the Brother machine?
- 42What is the recommended paper?
- 43Uninstall the drivers (Windows)
- 44I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 45I cannot install the driver when using the Driver Install Tool. (Linux)
- 46The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 47Paper size settings are unavailable when I print from OpenOffice (Linux)
- 48My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 49I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 50I installed scan-key-tool, but it does not work. (Linux)