FAQs & Troubleshooting
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294 Results
- 1How can I print, fax, copy and scan using A3/Ledger size paper?
- 2When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5Can I print from or scan to Android™ Smartphone?
- 6One or more of my colors are not printing (blank). What can I do?
- 7Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 8Scan multiple pages into one file instead of each scan being saved as a separate file.
- 9What is Brother iPrint&Scan?
- 10The printer status is Offline or Paused.
- 11Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 12Scan and save a document in PDF format (Scan to File)
- 13Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 14When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 15Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 16When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 17Replace Ink
- 18Paper jams or ink trace (smudges) occur when feeding A3 paper.
- 19Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 20I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 21I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 22Scan from the Brother iPrint&Scan application using Windows Phone.
- 23Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 24Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 25When I print, the pages are smudged with ink. What should I do?
- 26Load paper in the paper tray
- 27I cannot print using my Brother machine on a wireless network (Mac)
- 28When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 29When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 30How do I clear the message "Unable to..." or "... Unable" ?
- 31When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 32Enable the Brother machine's network interface.
- 33Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 34Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 35Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 36How to identify your Operating System (OS).
- 37I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 38When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 39Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 40I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 41How do I load paper in paper tray#2?
- 42Change the printer driver settings (Windows/macOS)
- 43I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 44Scan a document using "Scanner and Camera Wizard" in Windows XP
- 45I cannot print using my Brother machine on a wireless network (Windows)
- 46Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 47Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 48Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 49Locate files scanned with ControlCenter2 (For Macintosh)
- 50When I scan a document using ControlCenter, the scanned file size is too big.