FAQs & Troubleshooting
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DCP-6690CW
294 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
2.
Scan multiple pages into one file instead of each scan being saved as a separate file.
3.
One or more of my colors are not printing (blank). What can I do?
4.
Print on both sides of the page. (Manual 2-sided/Duplex Printing)
5.
Load paper in the paper tray
6.
Can I print from or scan to Android™ Smartphone?
7.
Can I print from and scan to iPhone, iPod touch and iPad?
8.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
9.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
10.
Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
11.
How do I load paper in paper tray#2?
12.
Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
13.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
14.
Enable the Brother machine's network interface.
15.
Print using only the black ink cartridge when the Color cartridges have run out.
16.
I cannot print using my Brother machine on a wired network. (Windows/macOS)
17.
The edge of glossy paper is smudged.
18.
How can I print, fax, copy and scan using A3/Ledger size paper?
19.
Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
20.
What is the BRAdmin Professional software used for?
21.
Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
22.
The printer status is Offline or Paused.
23.
When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
24.
Scan and save a document in PDF format (Scan to File)
25.
Replace Ink
26.
Set up your Brother machine on a wireless network.
27.
I cannot save a file downloaded from the Brother support website (For Windows)
28.
What is Brother iPrint&Scan?
29.
I still receive the error message "Paper Jam" after I removed the jammed paper.
30.
Change the printer driver settings (Windows/macOS)