FAQs & Troubleshooting
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294 Results
- 1How can I print, fax, copy and scan using A3/Ledger size paper?
- 2When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 3One or more of my colors are not printing (blank). What can I do?
- 4When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 5Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7How to identify your Operating System (OS).
- 8Scan multiple pages into one file instead of each scan being saved as a separate file.
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 10When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 11I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 12Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 13I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 14Locate files scanned with ControlCenter2 (For Macintosh)
- 15I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 16How do I clear the message "Unable to..." or "... Unable" ?
- 17When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 18What is Brother iPrint&Scan?
- 19Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 20When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 21The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 22I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 23I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 24I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 25I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 26Print the Network Configuration List
- 27Load paper in the paper tray
- 28I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 29Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 30When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 31A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 32Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 33How do I know which side up my photo paper should be in the tray?
- 34Scan and save a document in PDF format (Scan to File)
- 35When I print photos on Brother Photo Paper (BP71 Series), black areas on the printed photos look greenish–black or the colors do not match the colors in the original photo. What should I do?
- 36Scan a document using "Scanner and Camera Wizard" in Windows XP
- 37Scan an image and insert it in a Windows XP application
- 38When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 39I'm using Macintosh. What is the PreScan option used for?
- 40Scan a document in Mac OS X 10.7.
- 41The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 42I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 43Cannot print after a Windows 10 update (June 2020)
- 44Paper size settings are unavailable when I print from OpenOffice (Linux)
- 45"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 46I cannot scan when using SELinux (Security-Enhanced Linux)
- 47I cannot print using my Brother machine on a wireless network (Mac)
- 48Can I print from or scan to Android™ Smartphone?
- 49Change the printer driver settings (Windows/macOS)
- 50The computer fails to boot during its start-up process.