FAQs & Troubleshooting
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190 Results
- 1Scan and save a document in PDF format (Scan to File)
- 2I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 3Is my Brother machine compatible with Windows Vista?
- 4Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 5The printer status is Offline or Paused.
- 6The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 7When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9Print command (LPR) (Linux)
- 10The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 11How do I clear Machine Error 46?
- 12I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 13Which E-mail packages are compatible with ControlCenter3?
- 14How do I load paper?
- 15What driver package format is supported by my Linux distribution?
- 16I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 17Open the Status Monitor
- 18Open the Control Panel (For Windows)
- 19Can I print from and scan to iPhone, iPod touch and iPad?
- 20How do I load 10 x 15 Glossy paper into my machine?
- 21"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 22Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 23When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 24The LCD displays an error code (number). What does it mean?
- 25I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 26I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 27Cannot print after a Windows 10 update (June 2020)
- 28Paper size settings are unavailable when I print from OpenOffice (Linux)
- 29Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 30Configure scan settings without administrator privileges (Linux)
- 31Uninstall printer drivers (Linux)
- 32When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 33Install the built-in drivers (For Windows 8 and Windows 10)
- 34Open the "Scanners and Cameras" and Properties.
- 35I cannot make borderless prints.
- 36Can I use AirPrint with my Brother machine?
- 37How to identify your Operating System (OS).
- 38I cannot print from my computer via USB.
- 39Change the printer driver settings (Windows/macOS)
- 40The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 41I have upgraded the Operating System to Windows 7. How can I install "PaperPort™ 11SE" ?
- 42Windows 7 Support Information
- 43Scan multiple pages into one file instead of each scan being saved as a separate file.
- 44I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 45Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 46When I print photos, the color quality is not good.
- 47I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 48Can I print using only the black ink cartridge when the Color cartridges have run out?
- 49Where can I get FaceFilter Studio and what can I do with this application?
- 50I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?