FAQs & Troubleshooting
![]() |
Popular |
207 Results
- 1When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 2How to identify your Operating System (OS).
- 3Scan and save a document in PDF format (Scan to File)
- 4I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 5When I print, the pages are smudged with ink. What should I do?
- 6Where is the USB port on the machine? I can't find it on the back of the unit.
- 7I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 8When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 9Download a file from the "Downloads" section and save it to Windows 8 computer.
- 10The printer status is Offline or Paused.
- 11I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 12Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 13Which E-mail packages are compatible with ControlCenter3?
- 14I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 15When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 16When I try to OCR into WordPad using PaperPort® 9.0SE or Brother Control Center 2.0, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 17I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 18When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 19When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 20Why can't I print when an ink cartridge is empty?
- 21I cannot print from my computer via USB.
- 22I cannot install Brother drivers on Debian 10 or later (Linux)
- 23What driver package format is supported by my Linux distribution?
- 24Delete print jobs from the print queue.
- 25Can I print from or scan to Android™ Smartphone?
- 26Change the printer driver settings (Windows/macOS)
- 27The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 28The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 29When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 30I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 31I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 32Can third party ink be used to refill the ink cartridges?
- 33I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 34When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 35What kind of Media Adapter can I use?
- 36I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 37I cannot install the driver when using the Driver Install Tool. (Linux)
- 38My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 39How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 40I want to print using CUPS while keeping SELinux enabled. (Linux)
- 41The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 42After I installed Sun JavaVM, some applications will not work correctly.
- 43The white horizontal stripes appears on the printed image from the PaperPort® software What can I do?
- 44My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 45I installed scan-key-tool, but it does not work. (Linux)
- 46When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 47Pre-Required Procedures (Linux)
- 48I cannot save a file downloaded from the Brother support website (For Windows)
- 49The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 50The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.