FAQs & Troubleshooting
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DCP-115C
204 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
2.
Delete print jobs from the print queue.
3.
The edge of glossy paper is smudged.
4.
The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
5.
Scan multiple pages into one file instead of each scan being saved as a separate file.
6.
I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™, Secure Digital™ card is installed into the media slot. What can I do?
7.
When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
8.
Why can't I print when an ink cartridge is empty?
9.
I cannot install Brother drivers on Debian 10 or later (Linux)
10.
Uninstall the drivers. (Mac OS X 10.2 - 10.4)
11.
I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
12.
One or more of my colors are not printing (blank). What can I do?
13.
I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
14.
I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
15.
I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
16.
I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
17.
Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
18.
The Printer Driver doesn't show the resolution of my prints, what do the Driver settings mean in terms of resolution?
19.
What format are the attachments when a document is scanned to an e-mail address and is a special viewer needed?
20.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
21.
Can I print from or scan to Android™ Smartphone?
22.
Can I print from and scan to iPhone, iPod touch and iPad?
23.
Change the printer driver settings (Windows/macOS)
24.
"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
25.
How do I clear Machine Error 46?
26.
When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
27.
When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
28.
Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
29.
I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
30.
The LCD displays an error code (number). What does it mean?