FAQs & Troubleshooting
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105 Results
- 1What is Brother iPrint&Scan?
- 2When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 3Easy Scan to E-mail
- 4How do I setup my ADS scanner to Scan to network, without getting “Sending Error” or “Submit Error” message?
- 5When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 6Can I print from or scan to Android™ Smartphone?
- 7Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 8When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 9Scan documents longer than 14 inches (35.5 cm) using ControlCenter
- 10Replace Roller
- 11Changing scan settings in ControlCenter.
- 12Discover the MAC address of the Brother network card
- 13Configuring frequently-used scan settings on your computer.
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15Reset the network settings to the factory default.
- 16What driver package format is supported by my Linux distribution?
- 17"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 18The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 19Multifeed
- 20Replace Parts
- 21Cover is Open
- 22Document Jam/ Too Long
- 23The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 24What is Brother Web Connect?
- 25Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup or AOSS™)
- 26Duplex (two-sided) scan
- 27I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 28Verify the Brother machine connected to the Wireless Network (For Macintosh)
- 29Important points you need to confirm before configuring your Brother machine for a wireless network.
- 30Configure the Brother machine for a wireless network with a USB cable using the Wireless setup wizard on the Brother installer application
- 31I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 32Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 33Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 34What is WPA-PSK/ WPA2-PSK, TKIP and AES?
- 35I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 36Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 37Verify the Brother machine connected to the Wireless Network (For Windows)
- 38Paper suitable for scanning
- 39How to identify your Operating System (OS).
- 40I cannot scan from my computer via network. (For Windows)
- 41I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.
- 42What is Infrastructure mode?
- 43I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 44Verify the Brother machine connected to the Wired Network (For Windows)
- 45I cannot scan from my computer via network. (For Macintosh)
- 46Delete a network scanner entry. (Linux)
- 47Uninstall the scanner driver. (Linux)
- 48Uninstall Scan-key-tool. (Linux)
- 49What types of USB flash drive can I use for the Direct Scan feature (Scan to USB)?
- 50Download a file from the "Downloads" section and save it to Windows 8 computer.