FAQs & Troubleshooting
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1.
What is Brother iPrint&Scan?
2.
When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
3.
How do I setup my ADS scanner to Scan to network, without getting “Sending Error” or “Submit Error” message?
4.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
5.
Can I print from or scan to Android™ Smartphone?
6.
Easy Scan to E-mail
7.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
8.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
9.
Scan documents longer than 14 inches (35.5 cm) using ControlCenter
10.
Replace Roller
11.
Changing scan settings in ControlCenter.
12.
Discover the MAC address of the Brother network card
13.
Configuring frequently-used scan settings on your computer.
14.
Reset the network settings to the factory default.
15.
The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
16.
Multifeed
17.
Replace Parts
18.
Cover is Open
19.
Document Jam/ Too Long
20.
I cannot install Brother drivers on Debian 10 or later (Linux)
21.
What driver package format is supported by my Linux distribution?
22.
The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
23.
What is Brother Web Connect?
24.
Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup or AOSS™)
25.
Duplex (two-sided) scan
26.
"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
27.
I cannot install the Brother printer driver (macOS 10.15 or earlier)
28.
Verify the Brother machine connected to the Wireless Network (For Macintosh)
29.
Important points you need to confirm before configuring your Brother machine for a wireless network.
30.
Configure the Brother machine for a wireless network with a USB cable using the Wireless setup wizard on the Brother installer application