FAQs & Troubleshooting
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88 Results
- 1The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 2"Multifeed detection" or "Multifeed Detection Error"
- 3Update the Driver or Firmware for your Brother machine
- 4What is Brother iPrint&Scan?
- 5Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 6When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 7Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 8How to identify your Operating System (OS).
- 9Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 10Document Jam
- 11The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 12Reset the Scheduled maintenance counter
- 13Changing scan settings in ControlCenter.
- 14When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 15Can not scan a long document.
- 16Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 17The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 18My Brother machine could not be found over the network when I installed drivers on my computer.
- 19Can I print from and scan to iPhone, iPod touch and iPad?
- 20Replace Pick up roller
- 21Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 22What is the default password for my Brother machine?
- 23Some error messages(i.e. ".NET Framework Initialization Error") appear on my PC(Windows XP), when I install the driver.
- 24"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 25Your Scanner Cannot Be Detected on the Network During Installation
- 26I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 27Scan error due to length, reduce length
- 28I cannot scan from Windows Server 2003, 2008/2008 R2, 2012 or 2016 although I installed the TWAIN scanner driver on my PC.
- 29The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 30Download a file from the "Downloads" section and save it to Windows 8 computer.
- 31Paper suitable for scanning
- 32Can I print from or scan to Android™ Smartphone?
- 33I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 34A gray line or margin appears on the side of the scanned document.
- 35How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 36Open the "Scanners and Cameras" and Properties.
- 37If You Want to Check that Your Network Devices are Working Correctly
- 38Scan Unable
- 39Scan and save a document in PDF format for Windows (Scan to File)
- 40Scan multiple pages into one file instead of each scan being saved as a separate file.
- 41Clean the scanner
- 42Reset the network settings to the factory default.
- 43Where can I download Brother iPrint&Scan application for Mac?
- 44Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 45I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 46The scan result of thick documents is enlarged or its bottom part is cut off.
- 47Access Web Based Management
- 48Install PaperPort™ 12SE / 14SE (Windows)
- 49Duplex (two-sided) scan
- 50What do the LED indications mean?