FAQs & Troubleshooting
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88 Results
- 51Clean the roller
- 52What do the LED indications mean?
- 53I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 54Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 55If You Want to Check that Your Network Devices are Working Correctly
- 56Your Brother Machine Cannot Scan over the Network
- 57Some error messages(i.e. ".NET Framework Initialization Error") appear on my PC(Windows XP), when I install the driver.
- 58How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 59Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 60The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 61Unusable Device
- 62Clean the scanner
- 63I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 64I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 65Change the brscan5 scan settings using XSane (Linux)
- 66Access Web Based Management
- 67Install PaperPort™ 12SE / 14SE (Windows)
- 68My scanned image is missing.
- 69Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 70In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 71Scan a document in Windows 8 and Windows 10.
- 72The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 73Install BRAdmin Professional 3
- 74Enable or disable the Brother machine's USB interface.
- 75Updating my machine's firmware using the "Firmware Update" menu or Brother iPrint&Scan results in an error.
- 76Scan error due to length, reduce length
- 77I cannot scan from Windows Server 2003, 2008/2008 R2, 2012 or 2016 although I installed the TWAIN scanner driver on my PC.
- 78Card Jam
- 79Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 80I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.
- 81Service Call
- 82Uninstall the Brother Software and Drivers (Windows)
- 83Enable the Brother machine's network interface.
- 84Check the firmware version.
- 85Scan and save documents to the Android™ mobile devices using my Brother machine.
- 86On my Brother machine I selected "Scan to Network" using the control panel or SCAN key, but I cannot find my Macintosh.
- 87Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
- 88When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?