FAQs & Troubleshooting
![]() |
Popular |
51 Results
- 1Scanning and Other Problems
- 2Save Scanned Documents on Your Computer
- 3Install PaperPort™ 12SE / 14SE (Windows)
- 4Load Documents
- 5Reset the Usage Counters
- 6Load Business Cards
- 7Reset Your Brother Machine
- 8The scanning speed is slow when scanning from my machine. (Windows)
- 9I cannot save a file downloaded from the Brother support website (For Windows)
- 10Acceptable Documents
- 11Document Jam
- 12Check the Serial Number
- 13Update the Driver or Firmware for your Brother machine
- 14Load Receipts, Clippings, Photos, and Other Documents
- 15Load Non-standard Size Documents
- 16Download a file from the "Downloads" section and save it to Windows 8 computer.
- 17My documents saved or sent in the "Secure PDF Single-Page" or "Secure PDF Multi-Page" format are blank when opened with Adobe Acrobat Reader.
- 18Scan using XSane or GIMP (Linux)
- 19Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 20Load Standard Size Documents
- 21Set Up the Brother Machine Using Remote Setup (Windows®)
- 22Printing/ Scanning with a mobile device
- 23Open the "Scanners and Cameras" and Properties.
- 24Error and Maintenance Indications
- 25Set Up the Brother Machine Using Remote Setup (Mac)
- 26I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 27Open the Control Panel (For Windows)
- 28Replace the Brake Roller
- 29How to identify your Operating System (OS).
- 30Uninstall Scan-key-tool. (Linux)
- 31Load Documents Longer than Standard Size
- 32What driver package format is supported by my Linux distribution?
- 33Where can I download Brother iPrint&Scan application for Mac?
- 34Uninstall the scanner driver. (Linux)
- 35Change the General Settings Using Remote Setup
- 36Check the firmware version.
- 37Replace the Pick Up Roller
- 38Uninstall the driver (OS X 10.10 or greater).
- 39Service Call Indications
- 40Uninstall the Brother Software and Drivers (Windows)
- 41Command List of brscan. (Linux)
- 42Delete a network scanner entry. (Linux)
- 43Important points for specifying the scan area (Linux)
- 44Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 45Clean the Scanner and Rollers
- 46Check Supplies Replacement Cycle
- 47I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 48I cannot install Brother drivers on Debian 10 or later (Linux)
- 49Configure the Scan to Email Feature (Linux)
- 50Pre-Required Procedures (Linux)