FAQs & Troubleshooting
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145 Results
- 1How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 2I cannot save a file downloaded from the Brother support website (For Windows)
- 3How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 4The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 5How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 6Where can I find my Brother printer's serial number?
- 7"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 8How can I prevent about 1-inch left margin produced before printing? (P-touch Editor 5.x)
- 9How do I print vertical text? (P-touch Editor 5.x for Windows)
- 10The message "Appropriate cassette not installed." is displayed. What should I do?
- 11My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 12I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 13Installing the LPR driver and CUPS wrapper driver (Linux®)
- 14A different IP address is assigned every time the product is booted.
- 15The paper settings specified from the server computer are not reflected on the client computer.
- 16How can I eliminate the 25mm piece of tape that is produced prior to every label printed?
- 17How do I create name badges by joining "First Name" and "Last Name" fields together?
- 18Printing is not possible. (USB connection)
- 19I have an occasional printing problem.
- 20Are there any drivers available for FreeBSD? (Linux®)
- 21Creating a label with OpenOffice (Linux®)
- 22Is it possible to connect more than one Brother machine to my computer? (Linux®)
- 23How to open the Devices and Printers window
- 24How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 25Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 26Share your printer in Windows 7 in a network-shared environment.
- 27Can I directly operate my printer from a self-developed application software and print a label?
- 28The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 29The top and base layers of the laminated tape are misaligned.
- 30When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 31When I try to use the database function, an application error occurs.
- 32I cannot find the template files. (P-touch Editor 3.x for Mac)
- 33The printing position shifts vertically or horizontally. (Linux®)
- 34I cannot install the Linux drivers on multiple Brother printers. (Linux®)
- 35Is data created in other applications compatible with P-touch Editor 5.1 for Mac?
- 36How can I change the unit of measurement (mm or inches)? (P-touch Editor 5.1 for Mac)
- 37I connected multiple printers of the same model to one computer but can only print from one of them.
- 38How do I combine vertical and horizontal characters on a label? (P-touch Editor 5.x for Windows)
- 39How do I print the inserted image maintaining its original size?
- 40How to use the Sequential Numbering function
- 41P-touch Editor crashes when I open it on my Mac.
- 42Where can I download the latest P-touch Editor for Mac?
- 43I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 44I cannot install the CUPS driver and get a message that CUPS does not exist. (Linux®)
- 45I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux®)
- 46Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 47When printing with Ubuntu 12.04, the print position shifts. (Linux®)
- 48The driver installation finished successfully but I cannot print. (Linux®)
- 49I get the "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory" error message while installing the CUPS driver on a Debian distribution (such as Ubuntu or Kubuntu). (Linux®)
- 50I cannot print LibreOffice documents in landscape orientation. (Linux®)