FAQs & Troubleshooting
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PT-9500PC
155 Results
1.
While installing the driver, a dialog box appears, allowing you to select whether to replace or add a driver. Which one should I select?
2.
How can I eliminate the 25mm piece of tape that is produced prior to every label printed?
3.
The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
4.
How to identify your Operating System (OS) for Windows or Mac
5.
My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
6.
When I try to run the P-touch Library, a warning message "A compatible printer cannot be found" appears.
7.
(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
8.
The message "Wrong media size." appears. What should I do? (P-touch Editor 5.0 for Mac)
9.
I cannot install the printer driver because the installation stops after I connect the printer to my computer.
10.
How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
11.
How do I create name badges by joining "First Name" and "Last Name" fields together?
12.
Printing is not possible. (USB connection)
13.
The Windows Logo testing warning appears during installation. Is it OK to install the driver?
14.
The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
15.
The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
16.
How to use Excel data to print labels (P-touch Editor 5.x for Windows)
17.
When I try to use the database function, an application error occurs.
18.
Can my printer use TZ/TZe tapes?
19.
How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
20.
I cannot save a file downloaded from the Brother support website (For Windows)
21.
When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
22.
I'm using a USB 3.0 connection. Although I can print, either the Checks Media function, Printer Setting Tool/P-touch Utility, or the distributed printing function do not work. (Windows Vista / Windows 7 / Windows Server 2008 / 2008 R2)
23.
How do I uninstall the printer driver?
24.
Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
25.
The top and base layers of the laminated tape are misaligned.
26.
I connected multiple printers of the same model to one computer but can only print from one of them.
27.
How can I prevent about 1-inch left margin produced before printing? (P-touch Editor 5.x)
28.
How do I create a label using a template? (P-touch Editor 5.0 for Windows)
29.
My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
30.
When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?