FAQs & Troubleshooting
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145 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Use Universal Print (Windows)
- 3Ghosting images
- 4I cannot find some option in the Printing preferences. (For Windows)
- 5(Video) Paper is Jammed in the 2-sided Tray
- 6(Video) Paper is Jammed inside the Machine
- 7(Video) Remove Small Scraps of Paper Jammed in the ADF
- 8(Video) Document is Jammed in the Top of the ADF Unit
- 9The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 10Media Type Mismatch or Media Mismatch
- 11Discover the MAC address of the Brother network card
- 12Poor fixing
- 13Black lines down the page
- 14What is the default password for my Brother machine?
- 15Set Telephone Line Compatibility for Interference and VoIP Systems
- 16How to identify your Operating System (OS).
- 17Toner Low or Prepare New Toner Cartridge
- 18(Video) Paper is Jammed in the Back of the Machine
- 19What is the recommended paper?
- 20I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 21I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 22I cannot print full-page photos or images using Email Print.
- 23What driver package format is supported by my Linux distribution?
- 24Wireless setup is requesting a WPS PIN to complete the setup
- 25(Video) Document is Jammed under the Document Cover
- 26Important points you need to confirm before configuring your Brother machine for a wireless network.
- 27Self-Diagnostic
- 282-sided Disable or 2-sided Disabled
- 29I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 30In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 31I cannot connect my machine to a Windows 11 computer via USB.
- 32Can I send a print job to multiple machine email addresses using Email Print?
- 33My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 34Firewall port requirements of the Scan Key Tool (Linux)
- 35Open the Control Panel (For Windows)
- 36Where can I find my Brother machine's serial number?
- 37The scanning speed is slow when scanning from my machine. (Windows)
- 38I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 39Change the brscan5 scan settings using XSane (Linux)
- 40Check the remaining ink or toner level (Linux)
- 41The downloaded driver's name is different from my machine's name. (Linux)
- 42The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 43Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 44The driver installation finished successfully but I cannot print. (Linux)
- 45I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 46To install the printer driver easily using a tool. (Linux)
- 47Control Printer Driver settings (only available for Windows)
- 48Protect your Brother machine against unauthorised access over the network
- 49What is the default password for my BRAdmin or Web Based Management?
- 50My Brother machine has no power.