FAQs & Troubleshooting
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378 Results
- 1Paper Jam (With Video Instructions)
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 4How many times will my Brother machine automatically redial a busy number?
- 5I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 6I cannot find some option in the Printing preferences. (For Windows)
- 7I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 8What driver package format is supported by my Linux distribution?
- 9The scanner cover support has come off. (With Video Instructions)
- 10I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 11I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 12When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 13Reset the print server to the default factory settings.
- 14Load paper in the paper tray.
- 15I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 16I cannot print using my Brother machine on a wireless network (Windows)
- 17The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 18Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 19When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 20After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 21Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 22I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 23Use voice mail on the same line as my Brother machine.
- 24Add your Brother machine with AirPrint (macOS)
- 25Open the Status Monitor
- 26One line (banding) appears at the end of the printed/ copied documents.
- 27Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 28Cannot Detect Ink Volume
- 29Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 30Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 31I still receive the error message "Paper Jam" after I removed the jammed paper.
- 32Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 33Unable to Scan AX
- 34Can I print from or scan to Android™ Smartphone?
- 35Configure a cover page for PC-FAX.
- 36Change the printer driver settings (Windows/macOS)
- 37Restrict access to certain operations on my Brother machine.
- 38No Paper Fed
- 39Wrong Paper
- 40Forward a fax to another fax machine when my machine has a mechanical problem.
- 41What is Distinctive Ring and how do I program it?
- 42Improve poor print quality.
- 43Is there any way to reduce Ink consumption?
- 44Why doesn't the machine answer when receiving a call?
- 45My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 46I cannot install Brother drivers on Debian 10 or later (Linux)
- 47When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 48A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 49The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 50Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?