FAQs & Troubleshooting
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322 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 3Wrinkles or creases
- 4How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 5I still receive the error message "Replace Parts Drum" or "Replace Drum" after I replace the drum unit with a new one.
- 6White spots or black spots at 3.7 in. (94 mm) intervals
- 7Black toner marks across the page
- 8Ghost
- 9I cannot find some option in the Printing preferences. (For Windows)
- 10When I try to print from Microsoft® Word or another program, I receive a message stating: "No Paper", "Reload paper in MP Tray" or "Insert Paper Manual Feed".
- 11When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13Cannot print after a Windows 10 update (June 2020)
- 14Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 15Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 16Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 17I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 18The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 19The printer status is Offline or Paused.
- 20The paper is skewed when it's printed.
- 21When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 22Scan multiple pages into one file instead of each scan being saved as a separate file.
- 23I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 24Toner specks
- 25How do I clear the message "Jam Duplex" from the LCD?
- 26White lines across the page
- 27Can I print from DOS applications?
- 28Faint
- 29Replace the toner cartridge
- 30My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 31All black
- 32I want to print using CUPS while keeping SELinux enabled. (Linux)
- 33The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 34I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 35I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 36Protect your Brother machine against unauthorised access over the network
- 37Delete print jobs from the print queue.
- 38The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 39I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 40The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 41Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 42I keep getting the error message "Authenticate Err (Authentication error)".
- 43Can I print from or scan to Android™ Smartphone?
- 44Can I print from and scan to iPhone, iPod touch and iPad?
- 45I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 46Which E-mail packages are compatible with ControlCenter3?
- 47How do I clear the message "Document Jam" from the LCD display?
- 48When scanning to OCR from ScanSoft™ PaperPort™ 11SE, the following error message appears: "System error incurred in external Link module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed.
- 49What is a "Generic PCL Driver"?
- 50How do I clear the message "Jam Tray 1" or "Jam Tray 2" from the LCD display?