FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Print using only the black ink cartridge when the Color cartridges have run out.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6Pre-Required Procedures (Linux)
- 7What is Brother iPrint&Scan?
- 8How do I know which side up my photo paper should be in the tray?
- 9When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 10Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 11Scan multiple pages into one file instead of each scan being saved as a separate file.
- 12Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 13Scan and save a document in PDF format (Scan to File)
- 14I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 15One or more of my colors are not printing (blank). What can I do?
- 16I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 17Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 18How do I load envelopes into my machine?
- 19I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 20The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 21How to identify your Operating System (OS).
- 22Can I print from or scan to Android™ Smartphone?
- 23Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 24Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 25Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 26When I print, the pages are smudged with ink. What should I do?
- 27Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 28Delete print jobs from the print queue.
- 29Print a web page from iPrint&Scan when using an Android™ mobile device.
- 30I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 31I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 32Can third party ink be used to refill the ink cartridges?
- 33Can I transfer faxes to the PC when my machine has a mechanical problem?
- 34When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 35When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 36I cannot install Brother drivers on Debian 10 or later (Linux)
- 37Cannot print after a Windows 10 update (June 2020)
- 38Wireless setup is requesting a WPS PIN to complete the setup
- 39I cannot print using my Brother machine on a wireless network (Windows)
- 40I cannot print using my Brother machine on a wireless network (Mac)
- 41ControlCenter3 displays a blank screen at startup (Windows)
- 42Scan from the Brother iPrint&Scan application using Windows Phone.
- 43A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 44Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 45Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 46The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 47Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 48The edge of glossy paper is smudged.
- 49Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 50When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?