FAQs & Troubleshooting
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- 1My documents are not feeding through the Automatic Document Feeder when I try to send a fax, scan to the PC, or make a copy.
- 2Load paper in the paper tray
- 3When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5The printer status is Offline or Paused.
- 6I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 7When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 10Download a file from the "Downloads" section and save it to Windows 8 computer.
- 11What is Brother iPrint&Scan?
- 12Scan and save a document in PDF format (Scan to File)
- 13Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 14A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 15Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 16Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 17When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 18Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 19Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 20I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 21Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 22Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 23Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 24Print using only the black ink cartridge when the Color cartridges have run out.
- 25When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 26I'm using Macintosh. What is the PreScan option used for?
- 27What driver package format is supported by my Linux distribution?
- 28I cannot send a fax using PC-FAX (Windows 10)
- 29I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 30The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 31The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 32I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 33Change the printer driver settings (Windows/macOS)
- 34When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 35Can I use voice mail on the same line as my Brother machine?
- 36One or more of my colors are not printing (blank). What can I do?
- 37When I print, the pages are smudged with ink. What should I do?
- 38What is Distinctive Ring and how do I program it?
- 39Replace Ink
- 40I cannot print over a network using the XML Paper Specification Printer Driver.
- 41What does "COMM.ERROR" on the LCD display mean?
- 42I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 43I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 44Cannot print after a Windows 10 update (June 2020)
- 45The downloaded driver's name is different from my machine's name. (Linux)
- 46I want to print using CUPS while keeping SELinux enabled. (Linux)
- 47I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 48Protect your Brother machine against unauthorised access over the network
- 49Scan from the Brother iPrint&Scan application using Windows Phone.
- 50Delete print jobs from the print queue.