FAQs & Troubleshooting
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227 Results
- 1Pre-Required Procedures (Linux)
- 2Why doesn't the machine answer when receiving a call?
- 3Does NC-2200w work with Windows Vista?
- 4I cannot save a file downloaded from the Brother support website (For Windows)
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 7Cannot print after a Windows 10 update (June 2020)
- 8Download a file from the "Downloads" section and save it to Windows 8 computer.
- 9I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 10I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 11How to identify your Operating System (OS).
- 12The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 13Discover the MAC address of the Brother network card
- 14Change the printer driver settings (Windows/macOS)
- 15I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 16I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 17I replaced my ink cartridge, but the LCD is still displaying "Ink Empty".
- 18My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 19Can I print from and scan to iPhone, iPod touch and iPad?
- 20I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 21Uninstall printer drivers (Linux)
- 22Open the Control Panel (For Windows)
- 23I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 24I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 25I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 26Can I reduce the size of a received fax on this machine?
- 27When trying to print from Mac OS® X the print queue is stopped.
- 28When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 29When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 30Scan using XSane or GIMP (Linux)
- 31I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 32How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 33Where is the full User's Guide? I can't find enough information in the paper manual.
- 34I cannot install Brother drivers on Debian 10 or later (Linux)
- 35My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 36Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 37Uninstall the scanner driver. (Linux)
- 38Can I print from or scan to Android™ Smartphone?
- 39The printer status is Offline or Paused.
- 40Can I print using only the black ink cartridge when the Color cartridges have run out?
- 41When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 42When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 43"PRINTING" is frozen on the display of my Brother machine. How do I clear it?
- 44What is Distinctive Ring and how do I program it?
- 45I am experiencing problems sending a fax, what can I do?
- 46I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC. Why?
- 47How do I factory reset the print server?
- 48My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 49I cannot install the driver when using the Driver Install Tool. (Linux)
- 50The downloaded driver's name is different from my machine's name. (Linux)