FAQs & Troubleshooting
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162 Results
- 1I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 2(Video) Replace Toner
- 3Jam Tray (1)
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5Jam Inside (With Video Instructions)
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 8Self-Diagnostic
- 9I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 10Jam 2-sided
- 11Size Error DX or Size Error 2-sided
- 12Replace Drum
- 132-sided Disabled
- 14The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 15The printer status is Offline or Paused.
- 16Curled or wavy
- 17(Video) Set up your Brother machine
- 18(Video) Unpack your Brother machine
- 19Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 20I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 21Check the remaining ink or toner level (Linux)
- 22(Video) Update the Driver or Firmware for your Brother machine
- 23Protect your Brother machine against unauthorised access over the network
- 24Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 25Print Unable or Print Unable XX
- 26Toner Low or Prepare New Toner Cartridge
- 27Wrinkles or creases
- 28What can happen if the wrong paper is used in your machine.
- 29What driver package format is supported by my Linux distribution?
- 30Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 31Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 32Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 33Which connection can I use to print from or scan to my device (Android™) using the Brother iPrint&Scan?
- 34Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 35What is Toner Continue Mode?
- 36Manual Feed
- 37Drum !
- 38Turn the Toner Save Mode on or off.
- 39I am unable to print from a client PC to a printer on a print server. (Linux)
- 40"Offline" appears on the Status Monitor.
- 41Poor fixing
- 42White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
- 43I cannot install Brother drivers on Debian 10 or later (Linux)
- 44Cannot print after a Windows 10 update (June 2020)
- 45I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 46Update the Driver or Firmware for your Brother machine
- 47A message appears informing to "The optical photoconductor needs to be replaced./ The paper tray is almost empty. " on my Macintosh.
- 48The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 49Connect the power cord
- 50Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.