FAQs & Troubleshooting

FAQs & Troubleshooting

2-sided Disabled

Please check the following points to resolve the issue:

NOTE: Illustrations shown below are from a representative product and may differ from your Brother machine.


  • The back cover of the machine is not closed completely. Close the back cover of the machine until it locks to the closed position.
    Close back cover


  • The 2-sided tray is not installed completely. Re-install the 2-sided tray firmly in the machine.
    Install the 2-sided tray

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

HL-L2320D, HL-L2360DN, HL-L2365DW, HL-L2370DN, HL-L2375DW, HL-L2385DW, HL-L5100DN, HL-L6200DW, HL-L6400DW

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