FAQs & Troubleshooting
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- 1Can I print from or scan to Android™ Smartphone?
- 2I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 5Print using only the black ink cartridge when the Color cartridges have run out.
- 6One or more of my colors are not printing (blank).
- 7Load envelopes into my machine
- 8The edge of glossy paper is smudged.
- 9Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 10When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 11When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 12Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 13Protect your Brother machine against unauthorised access over the network
- 14What is Brother iPrint&Scan?
- 15Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 16Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 17Ink Low
- 18Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 19Cover is Open
- 20The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 21I cannot install Brother drivers on Debian 10 or later (Linux)
- 22Wireless setup is requesting a WPS PIN to complete the setup
- 23Scan from the Brother iPrint&Scan application using Windows Phone.
- 24Delete print jobs from the print queue.
- 25A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 26Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 27Can I use AirPrint with my Brother machine?
- 28Unable to Print 3X
- 29Change the printer driver settings (Windows/macOS)
- 30Scan multiple pages into one file instead of each scan being saved as a separate file.
- 31Wrong Paper Size
- 32When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 33When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 34I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 35Scan a document and open the scanned image with a graphics application (For Macintosh)
- 36I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 37Print command (LPR) (Linux)
- 38I cannot print using my Brother machine on a wireless network (Mac)
- 39When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 40I cannot save a file downloaded from the Brother support website (For Windows)
- 41Enable the Brother machine's network interface.
- 42Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 43Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 44I still receive the error message "Paper Jam" after I removed the jammed paper.
- 45Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 46How to identify your Operating System (OS).
- 47Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 48Unable to Print 7X
- 49Low Temperature
- 50Can I print from and scan to iPhone, iPod touch and iPad?