FAQs & Troubleshooting
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- 51I am sharing my Brother machine. I can print but cannot scan.
- 52The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 53How do I clear the message "Cannot Detect" from the display?
- 54Why doesn't my Brother machine have a dial tone?
- 55I updated the Web BRAdmin and cannot enable the logging function.
- 56I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 57How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 58Forward a fax to another fax machine when my machine has a mechanical problem.
- 59When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 60When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 61Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 62Can I confirm that the FAX was sent correctly?
- 63I'm using the Simple Network Configuration capabilities of Apple Mac OS X. I can print from a Macintosh, but not from a Windows PC.
- 64What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 65What is MFL-Pro Suite Software?
- 66My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 67I cannot install the driver when using the Driver Install Tool. (Linux)
- 68My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 69Configure the Scan to Email Feature (Linux)
- 70Configure and use the Scan Key Tool (Linux)
- 71I cannot scan when using SELinux (Security-Enhanced Linux)
- 72I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 73Open the Control Panel (For Windows)
- 74Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 75Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 76Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 77When I scan a document using ControlCenter, the scanned file size is too big.
- 78How do I know which side up my photo paper should be in the tray?
- 79My machine does regular cleaning cycles in the night. How can I correct this?
- 80When I make a copy the image or text is cut off.
- 81Can I change the amount of time my Brother machine stays in each mode?
- 82The print speed is very slow when I use XML Paper Specification Printer Driver.
- 83I cannot print over a network using the XML Paper Specification Printer Driver.
- 84Scan a document from a Windows Vista application
- 85When receiving a single page fax, why does the fax print on two pages or a blank sheet ejects afterwards?
- 86I'm using the Simple Network Configuration capabilities of Apple Mac OS X. The printer appears in the "Print Center", "Printer Setup Utility", "Print & Fax", "Print & Scan" or "Printers & Scanners", but I cannot print.
- 87How do I load envelopes into my machine?
- 88I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 89I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 90Paper size settings are unavailable when I print from OpenOffice (Linux)
- 91"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 92I cannot send a fax using PC-FAX (Windows 10)
- 93Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 94Open the Status Monitor
- 95Delete print jobs from the print queue.
- 96The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 97Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 98Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 99Print a web page from iPrint&Scan when using an Android™ mobile device.
- 100Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?