FAQs & Troubleshooting
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105 Results
- 5130/07/2018I cannot scan from my computer via network. (For Windows)
- 5204/06/2018What is Brother iPrint&Scan?
- 5305/03/2018"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 5425/01/2018I am using Scan to Email (E-mail server) function to send a scanned document directly to an E-mail address. Since our provider requires an authentication for the SMTP server, I am not able to use this function anymore.
- 5527/10/2017The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 5608/09/2017Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 5707/04/2017I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5808/09/2016Setting up the Web icon (Brother Web Connect) function.
- 5928/04/2016What is Brother Web Connect?
- 6025/03/2016When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 6125/03/2016Download a file from the "Downloads" section and save it to Windows 8 computer.
- 6225/03/2016Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 6325/03/2016The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 6425/03/2016Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 6525/03/2016A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 6625/03/2016Can I print from or scan to Android™ Smartphone?
- 6724/03/2016I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 6824/03/2016In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 6923/03/2016I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 7002/02/2016I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
- 7106/01/2016Windows 10 Support Information
- 7205/01/2016The LCD displays an error code when I use Web icon (Brother Web Connect).
- 7318/11/2015When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 7418/11/2015On my Brother machine I selected "Scan to Network" using the control panel or SCAN key, but I cannot find my Macintosh.
- 7525/08/2015What type(s) of connections can I use with my Brother machine and a wireless network?
- 7623/06/2015Paper suitable for scanning
- 7708/05/2015Changing scan settings in ControlCenter.
- 7806/04/2015Replace Roller
- 7917/12/2014Scanning with the Cloud
- 8027/11/2014I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 8120/11/2014How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 8212/09/2014Multifeed
- 8309/06/2014Can I print from and scan to iPhone, iPod touch and iPad?
- 8420/02/2014What types of USB flash drive can I use for the Direct Scan feature (Scan to USB)?
- 8520/02/2014Check the firmware version.
- 8626/11/2013Verify the Brother machine connected to the Wired Network (For Macintosh)
- 8729/05/2013Reset the network settings to the factory default.
- 8818/04/2013A horizontal line appears at the top of the scanned image.
- 8911/01/2013I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 9020/09/2012Discover the MAC address of the Brother network card
- 9118/09/2012Scan and save documents to the Android™ mobile devices using my Brother machine.
- 9218/09/2012Clean the Separation Pad
- 9318/09/2012Replace Pad
- 9418/09/2012Unable to Scan XX
- 9518/09/2012Clean the Pick-up Roller
- 9618/09/2012Cover is Open
- 9718/09/2012Document Jam/ Too Long
- 9818/09/2012Clean the scanner
- 9918/07/2012The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 10011/05/2012What is Infrastructure mode?