FAQs & Troubleshooting
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- 1Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 2I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 3When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 4What iOS mobile application can I use?
- 5(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 6How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 7My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 8How do I transfer label templates with P-touch Transfer Express?
- 9Printing is not possible. (USB connection)
- 10Installing a CA certificate
- 11The paper is jammed in the printer.
- 12I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 13Some of the print options in OpenOffice do not work. (Linux®)
- 14Printing from an Android™ device
- 15The side margins are incorrect.
- 16How do I uninstall the printer driver?
- 17Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 18How to charge the rechargeable Li-ion battery
- 19How do I connect the printer and my computer via Bluetooth®? (Mac OS X 10.8 or later)
- 20The print quality is poor, and the image is too light or dark.
- 21How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 22How to identify your Operating System (OS) for Windows or Mac
- 23The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 24(Video) How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 25Where can I download the latest P-touch Editor for Mac?
- 26How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 27How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 28How do I clean the platen roller?
- 29How to insert paper
- 30How to delete the registry information and files related to the printer driver
- 31I cannot save a file downloaded from the Brother support website (For Windows)
- 32What Android™ mobile application can I use?
- 33What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 34A security warning appears when accessing Web Based Management via HTTPS.
- 35When printing from an application, the application's "Collate" setting does not work correctly.
- 36There is no data registered in the P-touch library. (P-touch Editor 5.x for Windows)
- 37How do I switch to and use the mass storage mode?
- 38The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 39(Video) How do I print vertical text? (P-touch Editor 5.x for Windows)
- 40Can I enlarge the size of bar code characters? (P-touch Editor 5.x for Windows)
- 41How do I create and transfer templates? (for Mac)
- 42The printer does not turn on, so I cannot print.
- 43Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 44I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 45The print area is reduced when I print using the print preview button in OpenOffice. (Linux®)
- 46I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 47Uninstalling the printer driver (Linux®)
- 48I have installed both the LPR and CUPS wrapper drivers, but I cannot print. (Linux®)
- 49Where can I find my Brother printer's serial number?
- 50How to open the Devices and Printers window