FAQs & Troubleshooting
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122 Results
- 1How do I connect my printer via Wi-Fi®?
- 2Installing the software
- 3What iOS mobile application can I use?
- 4Using the Communication Settings (for Windows)
- 5Using the Printer Setting Tool (for Mac)
- 6Using the Printer Setting Tool (for Windows)
- 7Uninstalling the printer drivers (Linux®)
- 8Printing from a Windows PC or Mac
- 9Printing from an Apple device (iPad, iPhone, iPod touch, etc.)
- 10Printing from an Android™ device
- 11My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 12I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 13The Wi-Fi® connection takes time.
- 14How can I stop the printer from automatically feeding roll paper after printing? (for Windows)
- 15How to identify your Operating System (OS) for Windows or Mac
- 16How do I turn the printer off?
- 17How to charge the rechargeable Li-ion battery
- 18How do I uninstall the printer driver?
- 19I turn my printer on but cannot print even though I have already paired the printer with my mobile device using Bluetooth® or connected my device to the same wireless network.
- 20What Android™ mobile application can I use?
- 21P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 22How to install the rechargeable Li-ion battery (optional)
- 23How to install Brother software on a computer not connected to the Internet
- 24How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 25I cannot save a file downloaded from the Brother support website (For Windows)
- 26Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 27What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 28I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 29P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 30The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 31(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 32Using the Device Settings (for Windows)
- 33How to identify the printer's firmware version
- 34How do I transfer templates to the printer?
- 35The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 36The paper is jammed in the printer.
- 37The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 38I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 39Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 40Some of the print options in OpenOffice do not work. (Linux®)
- 41Installing a CA certificate
- 42Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 43I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 44How to open the Devices and Printers window
- 45How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 46The side margins are incorrect.
- 47I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 48The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 49How do I clean the platen roller?
- 50The error message "Failed to acquire the current settings. The parameters will be set to their default settings." appears.