FAQs & Troubleshooting
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116 Results
- 1How do I connect my printer via Wi-Fi®?
- 2Installing the software
- 3Using the Communication Settings (for Windows)
- 4What iOS mobile application can I use?
- 5Using the Printer Setting Tool (for Mac)
- 6Using the Printer Setting Tool (for Windows)
- 7Uninstalling the printer drivers (Linux®)
- 8Printing from an Apple device (iPad, iPhone, iPod touch, etc.)
- 9Printing from a Windows PC or Mac
- 10Where can I find my Brother printer's serial number?
- 11This printer is not detected when establishing a Wi-Fi® connection.
- 12How to install the rechargeable Li-ion battery (optional)
- 13How to connect to an AC power outlet (optional)
- 14How to install Brother software on a computer not connected to the Internet
- 15How to connect to a DC power outlet (optional)
- 16How do I transfer label templates with P-touch Transfer Express?
- 17I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 18How to insert paper
- 19I cannot save a file downloaded from the Brother support website (For Windows)
- 20How can I stop the printer from automatically feeding roll paper after printing? (for Windows)
- 21P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 22Using the Device Settings (for Windows)
- 23How do I transfer templates to the printer?
- 24I cannot connect my printer to a Windows 11 computer via USB.
- 25Printing from an Android™ device
- 26What Android™ mobile application can I use?
- 27How to identify your Operating System (OS) for Windows or Mac
- 28How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 29I turn my printer on but cannot print even though I have already paired the printer with my mobile device using Bluetooth® or connected my device to the same wireless network.
- 30The Wi-Fi® connection takes time.
- 31What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 32How do I connect the printer to my computer using a USB cable?
- 33How do I clean the platen roller?
- 34How do I turn the printer off?
- 35How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 36Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 37How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 38Printing is not possible. (USB connection)
- 39Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 40I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 41The error message "Failed to acquire the current settings. The parameters will be set to their default settings." appears.
- 42I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 43I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 44How do I uninstall the printer driver?
- 45What do the indicator lights mean?
- 46Install BRAdmin Professional 3
- 47The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 48I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 49How do I disable broadcasting the printer to AirPrint-compatible devices?
- 50P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)