FAQs & Troubleshooting
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62 Results
- 1Cannot use my scanner connection the USB hub.
- 2Document misfeeds.
- 3My scanner is connected but it will not feed my document or do anything else.
- 4TWAIN or WIA errors appear when starting to scan. (Windows)
- 5Replace Roller
- 6"Multifeed" or "Multifeed is detected."
- 7Unknown error.
- 8How to identify your Operating System (OS).
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10Do not open the ADF cover when scanning.
- 11Paper suitable for scanning
- 12My computer cannot find or is not recognizing the scanner when using a USB 2.0 port.
- 13The scanned image is skewed (crooked).
- 14"Document Jam/too Long" or "A document is jammed in the ADF."
- 15I cannot save a file downloaded from the Brother support website (For Windows)
- 16Cannot find the scanner.
- 17No document in ADF.
- 18Change the image settings. (Using DS Capture)
- 19My scanner gets warm.
- 20The scan speed is too slow.
- 21ADF front lamp error
- 22Check the firmware version.
- 23I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 24What driver package format is supported by my Linux distribution?
- 25error 20392 - Scanner not responding, check card, power, and cable.
- 26When I click "Scan" in my scanning software, an error message appears: "Cannot find the scanner" or "Operation system error".
- 27ADF AFE LVDS test error
- 28A page that is not a blank page is skipped.
- 29TWAIN errors appear when starting to scan. (Macintosh)
- 30The file size is too large.
- 31Change the paper settings. (Using DS Capture)
- 32Download a file from the "Downloads" section and save it to Windows 8 computer.
- 33Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 34I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 35I cannot install the scanner drivers.
- 36Bleed-through is seen in the scanned image.
- 37Configure the Scan to Email Feature (Linux)
- 38Delete a network scanner entry. (Linux)
- 39Uninstall the scanner driver. (Linux)
- 40Pre-Required Procedures (Linux)
- 41ADF rear lamp error
- 42USB R/W test error
- 43NVRAM R/W test error
- 44My scanned image is missing.
- 45The scanned documents are put into the incorrect order. (macOS)
- 46Command List of brscan. (Linux)
- 47The rollers are worn.
- 48White vertical lines or white stripes appear on the scanned image.
- 49Ultrasonic error
- 50AFE R/W test error