FAQs & Troubleshooting
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62 Results
- 1I cannot save a file downloaded from the Brother support website (For Windows)
- 2"Multifeed" or "Multifeed is detected."
- 3How to identify your Operating System (OS).
- 4error 20392 - Scanner not responding, check card, power, and cable.
- 5"Document Jam/too Long" or "A document is jammed in the ADF."
- 6Document misfeeds.
- 7Configure the Scan to Email Feature (Linux)
- 8The rollers are worn.
- 9Cannot use my scanner connection the USB hub.
- 10Change the paper settings. (Using DS Capture)
- 11Bleed-through is seen in the scanned image.
- 12The scan speed is too slow.
- 13My scanned image is missing.
- 14Paper suitable for scanning
- 15Clean the scanner
- 16My scanner gets warm.
- 17Scan using XSane or GIMP (Linux)
- 18ADF AFE LVDS test error
- 19The scan quality is poor.
- 20What driver package format is supported by my Linux distribution?
- 21My computer cannot find or is not recognizing the scanner when using a USB 2.0 port.
- 22When I click "Scan" in my scanning software, an error message appears: "Cannot find the scanner" or "Operation system error".
- 23ADF rear lamp error
- 24AFE R/W test error
- 25DRAM R/W test error
- 26TWAIN errors appear when starting to scan. (Macintosh)
- 27TWAIN or WIA errors appear when starting to scan. (Windows)
- 28The file size is too large.
- 29Change the image settings. (Using DS Capture)
- 30The scanned image is skewed (crooked).
- 31Download a file from the "Downloads" section and save it to Windows 8 computer.
- 32Replace Roller
- 33My scanned images have black lines running through them, blank spaces, or are of overall bad quality.
- 34Important points for specifying the scan area (Linux)
- 35Uninstall Scan-key-tool. (Linux)
- 36Pre-Required Procedures (Linux)
- 37I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 38White vertical lines or white stripes appear on the scanned image.
- 39FlashROM R/W test error
- 40USB R/W test error
- 41ADF AFE R/W test error
- 42Ultrasonic error
- 43ADF front lamp error
- 44NVRAM R/W test error
- 45Check the firmware version.
- 46I cannot install the scanner drivers.
- 47ADF cover open
- 48I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 49I cannot install Brother drivers on Debian 10 or later (Linux)
- 50The scanned documents are put into the incorrect order. (macOS)