FAQs & Troubleshooting
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151 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3Install the Brother Mobile Connect application (for mobile device)
- 4The color of your printouts is not what you expected
- 5I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 6Use Universal Print (Windows)
- 7The printer status is Offline or Paused.
- 8What is the default password for my Brother machine?
- 9Set Telephone Line Compatibility for Interference and VoIP Systems
- 10Can I print in monochrome if one of the color toners run out?
- 11What driver package format is supported by my Linux distribution?
- 12Adjust color settings by using the custom setting in the printer driver (Windows only)
- 13Replace the Waste Toner Box
- 14Paper is Jammed in the Back of the Machine
- 15Ghosting images
- 16The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 17I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 18Drum !
- 19Replace the Drum Unit
- 20Replace the Toner Cartridge
- 21I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 22I cannot print using my Brother machine on a wired network (Windows/macOS)
- 23I cannot print on a wireless (Wi-Fi) network (Windows)
- 24I cannot save a file downloaded from the Brother support website (For Windows)
- 25Enable the Brother machine's network interface.
- 26Download a file from the "Downloads" section and save it to Windows 8 computer.
- 27Toner Low
- 28I cannot install Brother drivers on Debian 10 or later (Linux)
- 29My Brother machine could not be found over the network when I installed drivers on my computer.
- 30Color offset
- 31Uneven color density across the page
- 32Document Jam
- 33Toner scatter or toner stain
- 34Paper is Jammed in the 2-sided Tray
- 35Paper is Jammed Inside the Machine
- 36Vertical colored streaks or bands appear on the page
- 37I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 38I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 39How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 40Media Type Mismatch or Media Mismatch
- 41Delete print jobs from the print queue.
- 42Discover the MAC address of the Brother network card
- 43Cannot Print ##
- 44I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 45What is the default password for my BRAdmin or Web Based Management?
- 46Unusable Device
- 47Out of Memory/Print Data Full
- 48Can I use non-Brother or third party supplies with the Brother machine?
- 49Print the Network Configuration Report
- 50The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.