FAQs & Troubleshooting
![]() |
Popular |
342 Results
- 1(Video) Load plain Letter/A4 paper
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5Load paper in the paper tray
- 6My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 7Paper Jam
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9The printer status is Offline or Paused.
- 10After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 11I still receive the error message "Paper Jam" after I removed the jammed paper.
- 12The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 13Adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine.
- 14Where can I find my Brother machine's serial number?
- 15Replace Ink
- 16Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 17Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 18I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 19The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 20Preview a fax before I send it.
- 21Cannot Detect Ink Volume
- 22A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 23Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 24Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 25Load photo paper
- 26The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 27Change the number of times my Brother machine rings before it answers.
- 28No Ink Cartridge
- 29Use voice mail on the same line as my Brother machine.
- 30When I print, the pages are smudged with ink.
- 31The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 32I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 33I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 34I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 35Add your Brother machine with AirPrint (macOS)
- 36I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 37I am unable to print from a client PC to a printer on a print server. (Linux)
- 38Enable the Brother machine's network interface.
- 39Protect your Brother machine against unauthorised access over the network
- 40(Video) Unpack the machine
- 41(Video) Install the ink cartridges
- 42(Video) Print a disc label or photo onto a printable disc.
- 43(Video) Load envelopes
- 44(Video) Load photo paper
- 45Scan from the Brother iPrint&Scan application using Windows Phone.
- 46Delete print jobs from the print queue.
- 47Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 48Make a two-sided copy of an ID card.
- 49Download a file from the "Downloads" section and save it to Windows 8 computer.
- 50What is Brother iPrint&Scan?