FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3I still receive the error message "Paper Jam" after I removed the jammed paper.
- 4Replace Ink
- 5Change the number of times my Brother machine rings before it answers.
- 6The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 7Paper Jam
- 8When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 9I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 10Print using only the black ink cartridge when the Color cartridges have run out.
- 11Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 12Scan multiple pages into one file instead of each scan being saved as a separate file.
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 15Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 16The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 17Load envelopes into my machine
- 18How do I load paper?
- 19A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 20Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 21When I install ink cartridges in my machine, the LCD displays "Install Starter Ink".
- 22The printer status is Offline or Paused.
- 23One or more of my colors are not printing (blank).
- 24I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 25Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 26The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 27Can I print from or scan to Android™ Smartphone?
- 28Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 29Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 30Keep my Brother machine's PhotoCapture Center from automatically cutting off part of a large photo
- 31How do I factory reset the network settings?
- 32Easy Scan to E-mail
- 33What is Brother iPrint&Scan?
- 34My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 35When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 36How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 37Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 38I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 39What driver package format is supported by my Linux distribution?
- 40How do I know which side up my photo paper should be in the tray?
- 41Can I use voice mail on the same line as my Brother machine?
- 42When I print, the pages are smudged with ink.
- 43The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 44The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 45Where is the Auto 2-sided(Duplex) setting option in the driver for Mac OS X 10.3.x or greater?
- 46When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 47My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 48I cannot install Brother drivers on Debian 10 or later (Linux)
- 49I cannot send a fax using PC-FAX (Windows 10)
- 50I cannot print using my Brother machine on a wired network. (Windows/macOS)