FAQs & Troubleshooting
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366 Results
- 1How do I load paper?
- 2My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 3Paper Jam
- 4Print using only the black ink cartridge when the Color cartridges have run out.
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 7Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 8Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 9Store a Speed Dial number from my Brother machine's Caller ID History.
- 10Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 14Can I use voice mail on the same line as my Brother machine?
- 15One or more of my colors are not printing (blank).
- 16The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 17Out of Memory
- 18When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 19Delete print jobs from the print queue.
- 20I still receive the error message "Paper Jam" after I removed the jammed paper.
- 21When I install ink cartridges in my machine, the LCD displays "Install Starter Ink".
- 22The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 23How to identify your Operating System (OS).
- 24Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 25Ink Absorber Full
- 26Locate files scanned with ControlCenter2 (For Macintosh)
- 27How do I know which side up my photo paper should be in the tray?
- 28When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 29How do I store Speed Dial numbers on my Brother machine for easy dialing?
- 30When I print, the pages are smudged with ink.
- 31Improve poor print quality.
- 32Replace Ink
- 33Why doesn't the machine answer when receiving a call?
- 34Confirm that a FAX I sent was received correctly.
- 35I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 36I cannot print using my Brother machine on a wireless network (Windows)
- 37I cannot print using my Brother machine on a wireless network (Mac)
- 38Enable the Brother machine's network interface.
- 39Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 40Download a file from the "Downloads" section and save it to Windows 8 computer.
- 41The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 42Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 43I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 44Scan a document and e-mail it as an attachment. (For Windows) (video instructions available)
- 45Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 46Low Temperature
- 47Configure a cover page for PC-FAX.
- 48Change the printer driver settings (Windows/macOS)
- 49Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 50Adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine.