FAQs & Troubleshooting
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365 Results
- 1How do I load paper?
- 2I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 4Print using only the black ink cartridge when the Color cartridges have run out.
- 5Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7What driver package format is supported by my Linux distribution?
- 8The printer status is Offline or Paused.
- 9Paper Jam
- 10Can I transfer faxes to the PC when my machine has a mechanical problem?
- 11I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 12A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 13Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 14When I install ink cartridges in my machine, the LCD displays "Install Starter Ink".
- 15How many times will my Brother machine automatically redial a busy number?
- 16The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 17When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 18Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 19Can I use voice mail on the same line as my Brother machine?
- 20I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 21What is the BRAdmin Professional software used for?
- 22The driver installation finished successfully but I cannot print. (Linux)
- 23Can I print from and scan to iPhone, iPod touch and iPad?
- 24Scan a document into PaperPort™ using the TWAIN driver
- 25I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 26I cannot print using my Brother machine on a wireless network (Mac)
- 27I cannot find some option in the Printing preferences. (For Windows)
- 28The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 29Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 30Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 31I cannot start ControlCenter4.
- 32Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 33Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.4
- 34How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 35Where is the Auto 2-sided(Duplex) setting option in the driver for Mac OS X 10.3.x or greater?
- 36I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 37Configure and use the Scan Key Tool (Linux)
- 38Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 39Important points for specifying the scan area (Linux)
- 40Use the Network Connection Repair Tool (Windows)
- 41When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 42The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 43Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 44Change the number of times my Brother machine rings before it answers.
- 45What is Infrastructure mode?
- 46Document Jam
- 47Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 48Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 49Replace Ink
- 50I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)