FAQs & Troubleshooting
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MFC-J625DW
366 Results
1.
How do I load paper?
2.
My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
3.
Paper Jam
4.
Print using only the black ink cartridge when the Color cartridges have run out.
5.
Can I print from and scan to iPhone, iPod touch and iPad?
6.
I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
7.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
8.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
9.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
10.
Store a Speed Dial number from my Brother machine's Caller ID History.
11.
Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
12.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
13.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
14.
Can I use voice mail on the same line as my Brother machine?
15.
One or more of my colors are not printing (blank).
16.
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
17.
Out of Memory
18.
I cannot print using my Brother machine on a wireless network (Windows)
19.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
20.
Delete print jobs from the print queue.
21.
I still receive the error message "Paper Jam" after I removed the jammed paper.
22.
When I install ink cartridges in my machine, the LCD displays "Install Starter Ink".
23.
I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
24.
The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
25.
How to identify your Operating System (OS).
26.
Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
27.
Ink Absorber Full
28.
Locate files scanned with ControlCenter2 (For Macintosh)
29.
How do I know which side up my photo paper should be in the tray?
30.
When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".