FAQs & Troubleshooting
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323 Results
- 1What is Brother iPrint&Scan?
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3Cover is Open
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 7Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 8Can I use voice mail on the same line as my Brother machine?
- 9How do I load envelopes into my machine?
- 10Load paper in the paper tray
- 11Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 12Can I print from or scan to Android™ Smartphone?
- 13Print using only the black ink cartridge when the Color cartridges have run out.
- 14I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 15I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 16What driver package format is supported by my Linux distribution?
- 17When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 18The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 19When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 20Scan and save a document in PDF format (Scan to File)
- 21One or more of my colors are not printing (blank). What can I do?
- 22When I print, the pages are smudged with ink. What should I do?
- 23Paper Jam
- 24Replace Ink
- 25I cannot find some option in the Printing preferences. (For Windows)
- 26Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 27When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 28Protect your Brother machine against unauthorised access over the network
- 29I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 30Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 31Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 32Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 33Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 34Configure a cover page for PC-FAX.
- 35The printer status is Offline or Paused.
- 36I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 37I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 38I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 39Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 40Scan from the Brother iPrint&Scan application using Windows Phone.
- 41The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 42Where is the USB port on the machine?
- 43What is Distinctive Ring and how do I program it?
- 44Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 45Can I use AirPrint with my Brother machine?
- 46How to identify your Operating System (OS).
- 47Delete numbers stored in my Brother machine's Caller ID History.
- 48I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 49Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 50Uninstall the drivers. (Mac OS X 10.5)