FAQs & Troubleshooting
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340 Results
- 1(Video) Load A3/Ledger paper
- 2After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 3What is Brother iPrint&Scan?
- 4Install Starter Ink
- 5The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 6Check the Print Quality
- 7I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 8I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 9When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 10Document Jam
- 11Add your Brother machine with AirPrint (macOS)
- 12Unable to Scan / Scan Unable
- 13What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 14I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 15How can I use my NFC-enabled Android™ device with the Brother NFC-enabled machine?
- 16The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 17One or more of my colors are not printing (blank).
- 18Replace Ink
- 19Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 20I cannot print using my Brother machine on a wireless network (Mac)
- 21Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 22My Brother machine could not be found over the network when I installed drivers on my computer.
- 23(Video) Install Ink Cartridges
- 24How to identify your Operating System (OS).
- 25Wrong Tray Setting or Wrong Tray Settings
- 26My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 27Ink Low
- 28Print using only the black ink cartridge when the Color cartridges have run out.
- 29Out of Memory
- 30Set up your Brother machine on a wireless network.
- 31I cannot open the scanned file from Scan to FTP.
- 32Easy Scan to E-mail
- 33The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 34Cannot Detect Ink Volume
- 35Reduce Printing Noise
- 36Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 37Cannot Detect
- 38Change the Print Setting Options When Having Printing Problems
- 39Check the Print Alignment from Your Brother Machine
- 40Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device.
- 41(Video) Connect telephone line and power cords
- 42Clean the Scanner
- 43Where can I download Brother iPrint&Scan application for Mac?
- 44"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 45I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 46Setup a Brother machine on a wireless (Wi-Fi) network.
- 47I cannot save a file downloaded from the Brother support website (For Windows)
- 48The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 49Download a file from the "Downloads" section and save it to Windows 8 computer.
- 50Paper Tray #1 not detected/ Paper Tray #2 not detected