FAQs & Troubleshooting
![]() |
Popular |
241 Results
- 1(Video) Install the ink cartridges
- 2Install the ink cartridges
- 3(Video) Load plain Letter/A4 paper
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5Cover is Open
- 6Where is the USB port on the machine?
- 7I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 8The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 9I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 10(Video) Unpack the machine
- 11What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 12Print using only the black ink cartridge when the Color cartridges have run out.
- 13I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 14I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 15After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 16Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 17Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 18I still receive the error message "Paper Jam" after I removed the jammed paper.
- 19I cannot make borderless prints.
- 20Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 21How do I adjust my Brother machine's tray use for copying and faxing?
- 22One or more of my colors are not printing (blank).
- 23Load envelopes
- 24When I make a copy the image or text is cut off.
- 25I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 26I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 27Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 28Protect your Brother machine against unauthorised access over the network
- 29The body of a fax cannot be sent when sending a fax with a cover page via AirPrint from my computer. (OS X v10.8)
- 30(Video) Load photo paper
- 31Wrong Ink Color
- 32What is Brother iPrint&Scan?
- 33Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 34What is AirPrint?
- 35I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 36Scan a document and save the scanned image to a folder on a local or network hard disk
- 37Low Temperature
- 38Can I print from or scan to Android™ Smartphone?
- 39Wrong Paper Size
- 40My Brother machine has no power.
- 41Forward a fax to another fax machine when my machine has a mechanical problem.
- 42When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 43Reset the network settings to the factory default.
- 44What driver package format is supported by my Linux distribution?
- 45(Video Library) Set up your product
- 46(Video) Connect the telephone line and power cord
- 47Load paper in the paper tray
- 48(Video) Load envelopes
- 49Install Starter Ink
- 50When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".