FAQs & Troubleshooting
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387 Results
- 1What is Brother iPrint&Scan?
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3Cover is Open
- 4Replace WT Box
- 5Carry out calibration to improve the color density
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7Enable the Brother machine's network interface.
- 8Can I use voice mail on the same line as my Brother machine?
- 9Color misregistration
- 10Jam Inside
- 11Jam MP Tray
- 12Wrinkle
- 13Load paper in the paper tray
- 14The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 15What kind of memory can I use?
- 16I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 17Toner scatter or toner stain
- 18Jam Rear
- 19White lines, bands or ribbing across the page
- 20Replace Drum
- 21Reset the network settings to the factory default (video instructions available)
- 22When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 23Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 24The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 25Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 26Print both sides of paper or a booklet automatically
- 27Curled or wavy
- 28I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 29I cannot print using my Brother machine on a wireless network (Windows)
- 30When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 31Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 32I don't think I got the full yield from my high-yield toner cartridge, but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 33Locate files scanned with ControlCenter2 (For Macintosh)
- 34Adjust color settings by using the custom setting in the printer driver
- 35The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 36Belt End Soon
- 37When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 38My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
- 39Set the Brother machine to prevent public access to certain features
- 40Scan multiple pages into one file instead of each scan being saved as a separate file.
- 41Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 42Document Jam
- 43Replace Belt
- 44Jam Tray 1 / Jam Tray 2
- 45Colored lines across the page
- 46Reset the network settings to the factory default (video instructions).
- 47What is the recommended paper?
- 48Colored streaks or bands down the page
- 49I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 50I cannot print using my Brother machine on a wired network. (Windows/macOS)