FAQs & Troubleshooting
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386 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4Jam Rear
- 5Carry out calibration to improve the color density
- 6Replace WT Box
- 7Curled or wavy
- 8Jam Inside
- 9Print both sides of paper or a booklet automatically
- 10I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 11Color misregistration
- 12Toner scatter or toner stain
- 13Jam Duplex
- 14Replace Toner
- 15Turn the Toner Save mode on or off
- 16I still receive the error message "Replace Parts Drum" or "Drum Stop" after I replace the drum unit with a new one.
- 17When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 18What is Brother iPrint&Scan?
- 19Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 20Clean the inside of the machine (video instructions available)
- 21I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 22Scan a document and save the scanned image to a folder on a local or network hard disk using the SCAN key on my Brother machine (video instructions available)
- 23Setup and use Brother PC-FAX receiving
- 24I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 25Replace Belt
- 26Jam Tray 1 / Jam Tray 2
- 27What is the recommended paper?
- 28Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 29Can I print from or scan to Android™ Smartphone?
- 30Can I print from and scan to iPhone, iPod touch and iPad?
- 31My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
- 32Wrinkle
- 33I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 34Replace Parts
- 35The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 36Can I use voice mail on the same line as my Brother machine?
- 37White streaks or bands down the page
- 38I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 39White spots or hollow print
- 40The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 41Store numbers on my Brother machine for easy dialing from the control panel.
- 42I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 43When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 44I am sharing my Brother machine. I can print but cannot scan.
- 45Clean the drum unit
- 46My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 47I cannot install Brother drivers on Debian 10 or later (Linux)
- 48When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 49Scan from the Brother iPrint&Scan application using Windows Phone.
- 50When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.