FAQs & Troubleshooting
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MFC-9970CDW
384 Results
1.
Jam Inside
2.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
3.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
4.
Jam Rear
5.
Jam Tray 1 / Jam Tray 2
6.
Clean the scanner to improve the copy or fax quality (video instructions available)
7.
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
8.
Curled or wavy
9.
Jam Duplex
10.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
11.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
12.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
13.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
14.
Tray 2 Error
15.
I cannot install Brother drivers on Debian 10 or later (Linux)
16.
I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
17.
What driver package format is supported by my Linux distribution?
18.
Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
19.
Replace Drum
20.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
21.
I am unable to change my Brother machine's Receive Mode.
22.
Set the Brother machine to prevent public access to certain features
23.
What can happen if the wrong paper is used in your machine.
24.
What is the recommended paper?
25.
White streaks or bands down the page
26.
Replace Toner
27.
Turn the Toner Save mode on or off
28.
I cannot find some option in the Printing preferences. (For Windows)
29.
Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
30.
Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)