FAQs & Troubleshooting
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365 Results
- 1Duplex (two-sided) scan
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 6The printer status is Offline or Paused.
- 7Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 8I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 9Why doesn't the machine answer when receiving a call?
- 10I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 11I cannot print using my Brother machine on a wireless network (Mac)
- 12Protect your Brother machine against unauthorised access over the network
- 13Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 14How do I know the current network configuration?
- 15Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 16When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 17I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 18White lines or bands or ribbing appear across the page.
- 19How do I turn off/on the Toner Save Mode?
- 20The image is ghosted.
- 21Vertical colored streaks or bands appear on the page.
- 22Wireless setup is requesting a WPS PIN to complete the setup
- 23When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 24How to identify your Operating System (OS).
- 25When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 26I'm trying to scan through the Citrix Presentation Server™ 4.0. What should I note?
- 27I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 28How can I clear the "Scanner Locked" error message?
- 29I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 30Can I use non-Brother or third party supplies with the Brother machine?
- 31Replace the drum unit.
- 32My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 33What driver package format is supported by my Linux distribution?
- 34When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 35Download a file from the "Downloads" section and save it to Windows 8 computer.
- 36Print a web page from iPrint&Scan when using an Android™ mobile device.
- 37Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 38Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 39Change the printer driver settings (Windows/macOS)
- 40When I send a fax from the machine, an error "not register." or "not registered." is displayed.
- 41The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 42Scan multiple pages into one file instead of each scan being saved as a separate file.
- 43Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 44I cannot connect to the Active Directory running on Windows Server 2003 using the LDAP feature. The error message "error code=8" appears at the end of the configuration using Web Based Management, or "Server Time-out" error message appears on the LCD. What should I do?
- 45Printouts have toner scatter or toner stain.
- 46How do I clear the message "Jam Duplex" from the LCD?
- 47White streaks or bands appear down the page.
- 48Colored lines appear across the page.
- 49White spots or hollow print appears.
- 50I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).