FAQs & Troubleshooting
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- 1Scan multiple pages into one file instead of each scan being saved as a separate file.
- 2When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 3I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the control panel, or in the driver? If I change the setting in the driver, will the control panel setting be used?
- 4The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 5I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 6I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 7Why doesn't the machine answer when receiving a call?
- 8The paper is skewed when it's printed.
- 9The printer status is Offline or Paused.
- 10Scan and save a document in PDF format (Scan to File)
- 11Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 12My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 13I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 14Download a file from the "Downloads" section and save it to Windows 8 computer.
- 15Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 16I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18The downloaded driver's name is different from my machine's name. (Linux)
- 19When I try to dial a One Touch or Speed Dial number, my Brother machine's LCD reads "Not Registered."
- 20The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 21Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 22I'm using Voice Over Internet Protocol (VoIP) and am having problems sending faxes.
- 23Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 24Uninstall the drivers. (Mac OS X 10.5)
- 25I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 26I'm using Macintosh®. What are the settings in the Scanner window used for?
- 27Configure and use PC-FAX (CUPS) (Linux)
- 28The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 29When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 30I'm using Mac OS® 9.1-9.2. How can I uninstall the drivers?
- 31Cannot print after a Windows 10 update (June 2020)
- 32I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 33Check the IP addresses of your PC and the Brother machine
- 34I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 35I'm trying to scan through the Citrix Presentation Server™ 4.0. What should I note?
- 36Scan an image and insert it in a Windows XP application
- 37How do I check if the MFC has faxes in its memory when it has a mechanical problem?
- 38How do I clear error Stacker Full?
- 39How do I reset the printer settings to the default settings?
- 40How do I store received faxes in memory?
- 41I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 42Pre-Required Procedures (Linux)
- 43How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 44Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 45How do I configure fax forward to e-mail?
- 46How do I know which receive mode to select?
- 47Uninstall the drivers (Windows)
- 48What format are the attachments when a document is scanned to an e-mail address and is a special viewer needed?
- 49The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 50Configure scan settings without administrator privileges (Linux)