FAQs & Troubleshooting
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MFC-9420CN
286 Results
1.
Printouts have wrinkles or creases.
2.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
3.
Vertical black lines or streaks appear on the printout.
4.
Dirty spots are printed.
5.
Delete print jobs from the print queue.
6.
Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
7.
I cannot install Brother drivers on Debian 10 or later (Linux)
8.
When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
9.
Lines appears across the page.
10.
White lines or bands or ribbing appear across the page.
11.
Printouts are faint.
12.
The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
13.
What does "NG" or "ERROR" on the Transmission Verification Report mean?
14.
How to identify your Operating System (OS).
15.
I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
16.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
17.
I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
18.
I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
19.
I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
20.
I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
21.
"Document Jam" error appears on the LCD. What should I do?
22.
What can happen if the wrong paper is used in your machine.
23.
I'm using Macintosh®. What are the settings in the Scanner window used for?
24.
How can I activate/deactivate the Toner Save Mode?
25.
Color around the edge of printing is incorrect.
26.
I want to print using CUPS while keeping SELinux enabled. (Linux)
27.
I cannot save a file downloaded from the Brother support website (For Windows)
28.
The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
29.
The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
30.
Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.