FAQs & Troubleshooting
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322 Results
- 1Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3Scan multiple pages into one file instead of each scan being saved as a separate file.
- 4Scan and save a document in PDF format (Scan to File)
- 5I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 6What driver package format is supported by my Linux distribution?
- 7A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 8Print on plain paper or bond paper from the Manual feed slot
- 9I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 10Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 11I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 12I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 13What can happen if the wrong paper is used in your machine.
- 14Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 15Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 16What is the recommended paper?
- 17Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 18I keep getting the error message "Authenticate Err (Authentication error)".
- 19I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 20Can I print from DOS applications?
- 21Configure and use the Scan to Network feature
- 22How to identify your Operating System (OS).
- 23Can I print from or scan to Android™ Smartphone?
- 24Which E-mail packages are compatible with ControlCenter3?
- 25Can I use non-Brother or third party supplies with the Brother machine?
- 26Print on envelopes, labels or thick paper from the Manual feed slot
- 27The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 28Scan from the Brother iPrint&Scan application using Windows Phone.
- 29I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 30Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 31What kind of memory can I use?
- 32Why doesn't the machine answer when receiving a call?
- 33Install additional memory.
- 34The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 35I can print but cannot scan via network. (For Windows)
- 36I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 37"Offline" appears on the Status Monitor.
- 38Delete print jobs from the print queue.
- 39Can I print on transparencies e.g. for overhead projectors?
- 40Delete the faxes stored in my Brother machine's memory.
- 41I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 42Change the printer driver settings (Windows/macOS)
- 43I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 44Scan a document into ScanSoft™ PaperPort™ 11SE
- 45I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 46Scan a document using "Scanner and Camera Wizard" in Windows XP
- 47Scan a document in Windows 8 and Windows 10.
- 48The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 49I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 50Reset the network settings to the factory default (video instructions).