FAQs & Troubleshooting
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363 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 4How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 9The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 10Can I print from or scan to Android™ Smartphone?
- 11Curled or wavy
- 12I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 13I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 14Page skewed
- 15A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 16When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 17Duplex (two-sided) scan
- 18Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 19Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 20Replace Drum
- 21Wrinkles or creases
- 22Lines across the page
- 23Replace Fuser
- 24Pre-Required Procedures (Linux)
- 25The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 26When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 27Reset the network settings to the factory default (video instructions).
- 28I cannot install Brother drivers on Debian 10 or later (Linux)
- 29Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 30The printer status is Offline or Paused.
- 31Can I use voice mail on the same line as my Brother machine?
- 32Jam Rear
- 33Replace Toner
- 34Turn the Toner Save mode on or off
- 35Delete print jobs from the print queue.
- 36What is Brother iPrint&Scan?
- 37Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 38Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 39Setup and use Brother PC-FAX receiving
- 40Make my copied images lighter or darker.
- 41What driver package format is supported by my Linux distribution?
- 42The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 43I still receive the error message "Drum End Soon", "Replace (Parts) Drum (Unit)" or "Drum Stop" after I replace the drum unit with a new one.
- 44Replace PF Kit xx
- 45Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 46Black toner marks across the page
- 47White lines across the page
- 48Faint
- 49Ghost
- 50Black lines down the page