FAQs & Troubleshooting
![]() |
Popular |
322 Results
- 1Wrinkles or creases
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 4Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 5Can I print from or scan to Android™ Smartphone?
- 6Scan and save a document in PDF format (Scan to File)
- 7I keep getting the error message "Authenticate Err (Authentication error)".
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9Line across the page
- 10My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 11Change the printer driver settings (Windows/macOS)
- 12A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 13When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 14White spots or black spots at 3.7 in. (94 mm) intervals
- 15White lines across the page
- 16All black
- 17What is Brother iPrint&Scan?
- 18The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 19I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 20How do I clear the message "Jam Duplex" from the LCD?
- 21Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 22The printer status is Offline or Paused.
- 23Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 24I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 25When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 26Toner specks
- 27Why doesn't the machine answer when receiving a call?
- 28When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 29I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 30The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 31Replace the drum unit.
- 32When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 33Check the firmware version.
- 34Scan from the Brother iPrint&Scan application using Windows Phone.
- 35Use the Universal Printer Driver for PCL
- 36The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 37Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 38Print a web page from iPrint&Scan when using an Android™ mobile device.
- 39How to identify your Operating System (OS).
- 40Locate files scanned with ControlCenter3 (For Windows)
- 41How do I make my copied images lighter or darker?
- 42Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 43I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 44Is my Brother machine compatible with Windows Vista?
- 45Check if there are faxes stored in the Brother machine's memory, when it has a mechanical problem
- 46When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 47How do I clear paper jams inside the machine?
- 48Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 49Can I print from DOS applications?
- 50When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.