FAQs & Troubleshooting
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322 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2What is Brother iPrint&Scan?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 7Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 8Can I print from or scan to Android™ Smartphone?
- 9I keep getting the error message "Authenticate Err (Authentication error)".
- 10I still receive the error message "Replace Parts Drum" or "Replace Drum" after I replace the drum unit with a new one.
- 11Can I use voice mail on the same line as my Brother machine?
- 12Hollow print
- 13What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 14What driver package format is supported by my Linux distribution?
- 15Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 16I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 17How do I clear the message "Document Jam" from the LCD display?
- 18White lines down the page
- 19Gray background
- 20Faint
- 21ControlCenter3 displays a blank screen at startup (Windows)
- 22How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 23How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 24Wrinkles or creases
- 25A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 26The printer status is Offline or Paused.
- 27Black toner marks across the page
- 28Black lines down the page
- 29Print a web page from iPrint&Scan when using an Android™ mobile device.
- 30How do I make my copied images lighter or darker?
- 31I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 32Transfer faxes to the PC when my machine has a mechanical problem
- 33I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 34Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 35Scan from the Brother iPrint&Scan application using Windows Phone.
- 36Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 37Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 38Remotely access my Brother machine to forward my faxes to another machine.
- 39Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 40Which E-mail packages are compatible with ControlCenter3?
- 41How do I clear the message "Jam Tray 1" or "Jam Tray 2" from the LCD display?
- 42Line across the page
- 43What is the BRAdmin Professional software used for?
- 44The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 45Can I use AirPrint with my Brother machine?
- 46The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 47Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 48Program my Brother machine to automatically dial a predefined number before every fax number I dial.
- 49Change the printer driver settings (Windows/macOS)
- 50The paper is skewed when it's printed.