FAQs & Troubleshooting
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338 Results
- 1When I print, the pages are smudged with ink. What should I do?
- 2One or more of my colors are not printing (blank). What can I do?
- 3When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 4A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 5The edge of glossy paper is smudged.
- 6Replace Ink
- 7I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9What driver package format is supported by my Linux distribution?
- 10What is Brother iPrint&Scan?
- 11Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 12Change the printer driver settings (Windows/macOS)
- 13What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 14I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 15I cannot save a file downloaded from the Brother support website (For Windows)
- 16Delete print jobs from the print queue.
- 17The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 18I still receive the error message "Paper Jam" after I removed the jammed paper.
- 19The printer status is Offline or Paused.
- 20Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 21When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 22Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 23The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 24Improve poor print quality.
- 25Cannot print after a Windows 10 update (June 2020)
- 26I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 27I cannot print using my Brother machine on a wireless network (Windows)
- 28When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 29Protect your Brother machine against unauthorised access over the network
- 30Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 31I cannot find some option in the Printing preferences. (For Windows)
- 32Download a file from the "Downloads" section and save it to Windows 8 computer.
- 33Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 34I cannot make borderless prints.
- 35Can I print from or scan to Android™ Smartphone?
- 36Can I print from and scan to iPhone, iPod touch and iPad?
- 37Configure a cover page for PC-FAX.
- 38The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 39When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 40Scan multiple pages into one file instead of each scan being saved as a separate file.
- 41Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 42Print using only the black ink cartridge when the Color cartridges have run out.
- 43I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 44How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 45Where is the USB port on the machine?
- 46What is the BRAdmin Professional software used for?
- 47Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 48Print the Network Configuration List
- 49I cannot install Brother drivers on Debian 10 or later (Linux)
- 50I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)