FAQs & Troubleshooting
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MFC-790CW
338 Results
1.
A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
2.
One or more of my colors are not printing (blank). What can I do?
3.
When I print, the pages are smudged with ink. What should I do?
4.
The edge of glossy paper is smudged.
5.
Replace Ink
6.
Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
7.
Print using only the black ink cartridge when the Color cartridges have run out.
8.
When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
9.
When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
10.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
11.
Delete print jobs from the print queue.
12.
Scan and save a document in PDF format (Scan to File)
13.
What are the differences between the BRAdmin Professional and the Web BRAdmin software?
14.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
15.
I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
16.
I cannot print using my Brother machine on a wired network. (Windows/macOS)
17.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
18.
What is Brother iPrint&Scan?
19.
The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
20.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
21.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
22.
Can I print from or scan to Android™ Smartphone?
23.
Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
24.
I cannot remove red-eye.
25.
I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
26.
When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
27.
Can I transfer faxes to the PC when my machine has a mechanical problem?
28.
How do I forward a fax to another fax machine when my machine has a mechanical problem?
29.
Where is the USB port on the machine?
30.
I cannot install Brother drivers on Debian 10 or later (Linux)